The purpose of the 7-day Refund Policy is to provide our clients a choice to cancel their purchase if after purchasing our service(s) customers experience access issues that remain unfixed beyond 2 business days since we were notified of any such issues;
If you identified a major failure of our technology and any such failure remained unfixed beyond 2 business days since you notified us of any such major failure.
For the purposes of clarity, the following are the only events that would constitute a major failure of our solution(s):
- The Covid Tracing solution is not as described to you prior to, during or at the time of your purchase and upon accessing the softare(s) you identify that the application is completely different to what was presented to you before, during or immediately after the purchase, either in-person, through an agent or directly from our website or any other associated marketing content;
- More than 80% of the business case for Covid Tracing is not applicable to your specific country or state due to legislative roadblocks;
This refund policy does not apply if you purchased the service(s), received access to it and began using it but simply changed your mind, found it cheaper somewhere else, decided you did not like the course or had no use for it.